Return & Refund Policy

At Official LVLZ Extracts, customer satisfaction is important to us. We stand behind the quality of our products and aim to provide a transparent, fair, and professional return experience. Please review the policy below before making a purchase.

Eligibility for Returns

Due to the nature of our products, returns are only accepted for items that arrive damaged, defective, incorrect, or unopened in their original sealed packaging where permitted by law.

To qualify for a return or refund:

  • The request must be submitted within 7 days of delivery.

  • The item must remain unused and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Photos or videos may be requested for damaged, leaking, or incorrect items.

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

For safety, compliance, and hygiene reasons, the following items are generally non-returnable and non-refundable:

  • Opened or used products

  • Disposable devices that show signs of use

  • Clearance or final sale items

  • Gift cards or promotional items

  • Orders delayed due to carrier issues outside our control

If local consumer laws require otherwise, those laws will apply.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once approved, we may offer one of the following remedies:

  • A replacement item

  • Store credit

  • A full or partial refund to your original payment method

The resolution offered will depend on inventory availability and the nature of the issue.

Refund Process

Once your refund request is approved:

  • Refunds are issued to the original payment method.

  • Processing time is typically 5–10 business days, depending on your bank or payment provider.

  • Shipping charges are generally non-refundable unless the error was caused by us.

If your refund has not appeared after 10 business days, please contact your payment provider first, then reach out to our support team.

Order Cancellations

Orders may be canceled only before they are processed or shipped.

If you need to cancel an order, contact us immediately after purchase. Once an order has been shipped, it can no longer be canceled and will fall under this return policy.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or deemed undeliverable due to an incorrect shipping address provided by the customer:

  • Shipping fees will not be refunded

  • A restocking fee may apply where legally permitted

  • Refunds will be issued only after the package is successfully returned to us

Customers are responsible for ensuring shipping details are accurate before checkout.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback. Most issues can be resolved quickly through our support team.

Fraudulent chargebacks or abuse of refund policies may result in refusal of future service.

How to Request a Return or Refund

To begin a return or refund request, please contact:

Official LVLZ Extracts Support
Email: [sales@officiallvlzextracts.com]
Order Number: Required in subject line or message

Our team will review all requests in the order they are received and respond as promptly as possible.

Policy Updates

We may update this Return & Refund Policy at any time to reflect operational, legal, or product changes. Updates become effective immediately upon posting to our website.

We recommend reviewing this page periodically before placing an order.

Compliance Notice

All returns and refunds are subject to applicable local laws and regulations regarding age-restricted or consumable products. By purchasing from Official LVLZ Extracts, customers agree to this policy and all store terms.